Terms of Use

The Short Version

• Your memories are yours. You own everything you add. We only use it to run Suntold for you and your family.
• Premium is billed by Apple. You manage or cancel it in your Apple ID settings.
• AI stories are suggestions. You decide whether to keep, edit or discard each one.
• An archive, not a guaranteed backup. Keep your own copies of photos that matter to you.
• Be kind and lawful. Only add what you have the right to add, and never harmful content.

Who We Are and This Agreement

Suntold is provided by Codemost Limited, a company registered in the United Kingdom ("we", "us"). By creating an account or using Suntold, you agree to these terms and to our Privacy Policy. If you download Suntold from the App Store, Apple's Licensed Application End User License Agreement also applies; where the two differ, these terms add to it for the Suntold service.

Who Can Use Suntold

You must be 18 or over. You can keep memories about a child if you are their parent or legal guardian, or if their parent or guardian has invited you into their family circle. You're responsible for keeping access to your Apple ID and your phone secure.

Your Content

Photos, notes, voice notes and stories you add or keep in Suntold remain yours. You give us permission to store, process and show your content only as needed to provide Suntold to you and the people you invite: keeping your archive, making copies at different sizes, sharing it with your family circle, and sending the notes or voice clips you choose to our AI providers as our Privacy Policy describes. This permission ends when you delete the content or your account, apart from the time needed to remove it from backups.

You can ask for a copy of your whole archive at any time: email lab@codemost.co.uk and we'll send it within one month.

Your Family Circle

The person who creates a child's profile is its owner. The owner decides who joins the family circle and what each person can do: contributors can add memories, viewers can only look. Memories a contributor adds are kept in that child's archive and count toward the owner's plan. Only the owner can remove someone from the family circle. To leave, ask the owner to remove you, or delete your account. If you're removed, the memories you shared stay in the archive, credited to you. If you delete your account, everything you added goes with it.

What's Not Allowed

• Adding content you don't have the right to add, or photos of other people who wouldn't be comfortable with it.
• Anything illegal, hateful or harmful. Content that sexualises or exploits children is never tolerated: we remove it, close the account and report it to the authorities.
• Trying to access other families' archives, attacking or overloading Suntold, or copying the app.
• Using Suntold to run a business or to store content for people outside your family.

AI Features

Suntold can write stories from your notes and transcribe voice notes. AI can get things wrong, so every story is a suggestion: nothing is saved as a story until you keep it, and you can edit it first. Stories and transcripts are not professional advice. A health milestone, for example, is a memory, not medical guidance.

Suntold Premium

Suntold has a free plan with limits on how much you can keep, and a paid Premium subscription with more space and features such as AI stories and voice notes. The current limits and prices are shown in the app before you buy.

• Premium is an auto-renewing subscription sold through Apple. Apple takes payment and renews it at the end of each period until you cancel.
• You can cancel at any time in your Apple ID settings. Premium then continues until the end of the period you've paid for.
• Refunds are handled by Apple under its policies.
• If we change the price, we'll tell you in advance, and Apple will ask for your agreement where the law requires it.

If your Premium subscription ends, the app will explain beforehand what changes for your archive, and you can always ask us for a copy of everything you've added.

An Archive, Not a Guaranteed Backup

We work hard to keep your archive safe and available, with encrypted storage and regular backups. But no online service can promise it will never lose data or never be unavailable. Please keep your own copies of photos and videos that matter to you, for example in your phone's photo library. For a full copy of your archive, email us at lab@codemost.co.uk and we'll send it within one month.

Changes to Suntold

We keep improving Suntold, so features may change. If we plan to remove something important or stop the service, we'll tell you in advance and give you time to get a copy of your archive.

Ending Your Use

You can stop using Suntold and delete your account at any time from Settings. See how to delete your data. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. Where it's safe and lawful, we'll tell you why and give you a chance to download your content first.

Our Responsibility to You

We provide Suntold with reasonable care and skill. We're not responsible for losses we couldn't reasonably foresee, for losses caused by events outside our control, or for business losses. Nothing in these terms limits our responsibility where the law doesn't allow it to be limited, for example for death or personal injury caused by negligence, or for fraud, and nothing affects your rights as a consumer.

Law and Disputes

These terms are governed by the law of England and Wales. If you live elsewhere, you keep any protections your local consumer law gives you, and you can bring a claim in your local courts. If something goes wrong, please contact us first; most problems can be sorted out quickly.

Changes to These Terms

If we make a meaningful change, we'll tell you in the app before it takes effect. If you don't agree with the new terms, you can stop using Suntold and delete your account.

Contact

Questions about these terms? We're happy to help.