Last updated: 27 October 2026
Before You Delete
Deleting happens straight away and can't be undone. If you'd like a copy of your memories first, email lab@codemost.co.uk before you delete, from any address, and we'll send your photos, memories, stories and voice notes to the email address on your account.
Delete in the App
- Open Suntold and go to Settings.
- Tap Delete account on your account card.
- Read what will be deleted and confirm twice. If you signed in with Apple, Apple asks you to confirm too.
That's all. Your account is deleted and you're signed out.
What Happens Next
Straight away
Your account and your archive, with everything in it, are deleted, and the people in your family circle can no longer see it. If you signed in with Apple, we also ask Apple to disconnect Sign in with Apple from Suntold. If that doesn't go through, the app shows you how to do it yourself.
Within 30 days
Copies in our backups are gone too, so everything is permanently deleted from our systems.
What Is Deleted
- Your account and profile.
- Every child's archive you own, with all its photos, memories, stories and voice notes.
- Your family circle and any invitations you sent.
- What Suntold kept on your phone for your account.
If you own a child's archive that others can see, deleting your account deletes it for everyone in that family circle. If anyone would like to keep a copy, ask us for one first.
If you're in someone else's family circle, deleting your account also deletes every memory, story, voice note and photo you added to their archive, and you leave their family circle. Their archive and everyone else's memories stay.
What We Keep
We keep the record of your privacy choices, such as when you agreed to our privacy terms, for 3 years after your account is deleted. The law expects us to be able to show those choices. It never includes your photos or memories. Apple keeps its own records of your purchases.
Your Premium Subscription
Deleting your account does not cancel a Premium subscription, because Apple bills it. To stop payments, open the Settings app on your iPhone, tap your name, then Subscriptions, and cancel Suntold.
No Longer Have the App?
Email lab@codemost.co.uk from the email address you use with Suntold, or tell us which Apple ID or Google account email it is. We'll confirm the request is yours, then delete your account and data within one month and let you know when it's done.
AI Providers
Stories and transcripts you asked for were processed by our AI providers when you asked. They don't train on it, and OpenAI deletes requests after at most 30 days. See our privacy policy for details.
Questions?
We're happy to help with anything about your data.
Email Us